Return is a scheme provided by KraftKanya and/or respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general return policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy.
The return policy is divided into three parts. Do read all the sections carefully to understand theconditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|Kitchen & Dining
|Logo & Card
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like the item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|Name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should not be removed and clearly visible.
|All in-the-box accessories including freebies and combos (if any) should be present.
|The product should be unused, unwashed, unsoiled, without any stains and with
non-tampered quality check seals/return tags/warranty seals (wherever applicable).
|The product should be undamaged and without any scratches, dents, tears, holes and/or any sort of damage in nature and character.
|Product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the company / seller.
Part 3 – General Rules for a successful Return