Return is a scheme provided by KraftKanya and/or respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same return policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general return policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy.

The return policy is divided into three parts. Do read all the sections carefully to understand theconditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

CategoryReturn WindowRefundReplacement
Fashion7 daysYESYES
Kitchen & Dining10 daysYESNO
Wall DecorNo ReturnNONO
StationeryNo ReturnNONO
Logo & CardNo ReturnNONO

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like the item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Correct ProductName/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should not be removed and clearly visible.
Complete ProductAll in-the-box accessories including freebies and combos (if any) should be present.
Unused ProductThe product should be unused, unwashed, unsoiled, without any stains and with
non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged ProductThe product should be undamaged and without any scratches, dents, tears, holes and/or any sort of damage in nature and character.
Undamaged PackagingProduct’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the company / seller.

Part 3 – General Rules for a successful Return